Contact Us

Messages from readers help shape this site. If something on a page has helped you, confused you or looks out of date, we would genuinely like to hear about it. Our team reads every message that arrives, and many of the clarifications you see across our guides started life as a note from someone who spotted a gap.

What you can write to us about

• Corrections: if a detail on a brand card, such as a payment method, verification step or bonus term, no longer matches what the operator currently states, tell us where you saw the difference so we can check it against the source.
• Feedback: suggestions on how we explain sign-up, deposit limits, wagering rules or game libraries are always welcome, especially if a section felt too thin or too technical.
• General site questions: how our pages are organised, how we source information, or anything else about the site itself.

What we cannot help with

We are an independent information site, not a casino and not a casino's agent. We have no access to anyone's player account, and we cannot process, chase or reverse deposits or withdrawals, lift restrictions, verify documents or settle disputes over bonuses. For anything involving your balance, identity checks or account status, please contact the operator's own customer support directly, as only they can see and act on your account.

How to reach us and when to expect a reply

Email us at info@stcatherinepenrith.org.uk. We aim to respond within a few working days; messages pointing out a possible factual error are usually looked at first. A brief subject line and, where relevant, a link to the page in question help us answer more quickly.

Please avoid sending passwords, card numbers or copies of identity documents, as we never need them. Any details you do share are handled as described in our privacy policy, and are used only to reply to you.

This site is intended for adults aged 18 and over. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.